Create direct debits manually

ANZ Internet Banking for Business customers can use our direct debits tool to draw funds electronically from debtors.

Creating direct debits manually is quick and easy.

How do I create direct debits manually?

To create a direct debit batch manually:

Go to the "Payments" menu.

Select "Set up business Direct debit".

Select the "Create direct debit payment manually" link and follow the steps below.

Before creating direct debits

Your business must be registered for the direct debit facility as part of your ANZ Internet Banking for Business package.

To do this, contact your ANZ Relationship Manager.

Your direct debit limit applies.

Step 1 - View the user ID list

The "Direct debit" page will display each user ID along with the following details:

• Account number: displays the account number linked to the user ID. This account will be credited when you process a direct debit transaction.
• Limit: displays the maximum amount of funds that can be debited per cycle, as specified at registration.
• Cycle: the cycle is the length of time during which you can debit no more than the specified limit, i.e. daily, weekly, and monthly, etc.
• Remaining: displays the remaining direct debit limit for the current cycle.
• Current cycle end date: displays the end date for the current cycle.

Step 2 - Select the relevant user ID

Ensure the correct user ID is selected, using the radio buttons under the "Select" column.

This will again display a summary of the direct debit user ID information.

• Click "Continue" if you wish to use this ID to create the direct debit batch.
• Otherwise click on the "Cancel" button.

Step 3 - Enter the transfer date

The common direct debit details are displayed including the user ID and credit account.

Transfer date (one-off transfer): choose the date on which you want the payments to be debited from your chosen account. You can either:

• Select "Today" if the payments are due today or if the payments are due later, select "Later" and then either:
  • select the calendar icon and click on the date required, or
  • enter the date in the format DD/MM/YYYY (e.g. 22/02/2010).

  Remember all the payments will be processed as one credit to your chosen account on this specified date so you only need to enter the date once. The date must be within the next 30 days.

  Step 4 - Fill in your business name

  Your/Business name: enter either your own name or the name of your business. The name you enter:

  • will appear on the client's statement so ensure it makes your identity clear to the client.
  • must only contain letters (no special characters eg. _/@#%^*).

  Step 5 - Select the client

  From: choose the client/debtor you wish to debit, using the drop down list.

  If you do not have any clients/debtors saved you can click the "Or maintain clients" button to add new clients.

  Step 6 - Fill in the transfer amount section

  • Reference: enter a short reference or message for the clients/debtors.
    • The clients/debtors will see this reference on their statement so make sure it clearly identifies the purpose of the payment.
    • For example one thousand dollars would be "1000.00" – Do not include the "$" sign.

    When you are happy with the details you've entered, click the "Add to list" button.

    • The payment will now display in the list.

    Step 7 - Add more payments (if applicable)

    • To add more payments to the list repeat steps 5-6.
    • If you need to remove a payment click the "Remove" button on the right of the list.
    • You can also change the payment amount if necessary by clicking in the amount box and editing it as needed.

    Step 8 - Click "Continue"

    When you are happy with the list of payments, the "From" account selected and the transfer date click "Continue".

    Step 9 - Review your information

    Review all your information to ensure it is correct. If information is incorrect it may result in an unsuccessful transfer or the wrong client's account being debited.

    • If you notice mistakes select "Back" and re-enter the correct details following steps 1-9.

    Step 10 - Confirm your transfer

    • When you are happy with the information entered click "Confirm". This will complete the transfer and a confirmation message will display.

    ANZ Internet Banking for Business Operators can click "Request authorisation" to submit the transfer to the relevant Authoriser or Administrator for approval.

    Step 11 - View your lodgement receipt

    • Your lodgement receipt is displayed to confirm that your transaction has been submitted successfully.
    • This does not mean the transaction will be processed successfully as that is dependent on the details you have entered being accurate and sufficient funds being in the account from which the payment is to be made.
    • Please make a note of the receipt number and lodgement number for your own records.

    When you are making direct debits it is your responsibility to ensure the details you provide are correct.

    We do not check that the details provided by you are correct.

    Pending transfers will expire if not approved by the appropriate number of Authorisers within the selected payment authorisation period.

    You must ensure that the details in the payment instructions provided by you are correct or all or part of the debit may be unsuccessful or made to an unintended account.

    Direct debits requested before 6.00pm Melbourne time on a bank business day will be processed to the account on the same day. Direct debits requested after this time may be processed on the following bank business day.

    An immediate direct debit or a direct debit to be processed today cannot be deleted or cancelled after it is fully authorised.

    You can stop future direct debit payments if necessary. If you wish to delete a future dated payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm Melbourne time on the day prior to the payment date.

    Please note that you cannot edit a future payment. You must delete and then re-submit a new payment.