Customer Service Representatives a. The principle functions of the Customer Service Representatives will be to provide intake processing of customer comments, commendations and complaints pursuant to administrative processes described in the District’s Customer Service Policy.
Customer Service Representatives. CMS will equip 0-000-XXXXXXXX call center representatives with information on the Demonstration. The State will also train its Customer Contact Center employees and HealthColorado staff with information on this Demonstration so that they can assist beneficiaries who call with questions about their enrollment choices and Demonstration services, facilitate enrollment and disenrollment from the Demonstration (see Section III.B.2 for additional information), and provide information about the Demonstration. The Customer Contact Center operates Monday through Friday from 7:30 a.m. to 5:15 p.m. Mountain Time. HealthColorado operates Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time. They are responsible for activities including beneficiary assistance, education and information, access to necessary services, enrollment, and disenrollment. The State ensures access to interpreter services for beneficiaries who call the Customer Contact Center and HealthColorado. Materials in alternative formats can also be requested. CMS and the State shall work to assure the language and cultural competency of customer service representatives to adequately meet the needs of the beneficiary population.
Customer Service Representatives. Contractor shall provide each Ordering Entity utilizing the Addendum with contact information for customer service representatives assigned to handle questions and resolve all problems that arise with any Orders. Service representatives shall be available, at a minimum, from 8:00 a.m. to 5:00 p.m., Mountain Time, Monday through Friday (State holidays excepted). Contractor shall also provide a list of customer service contacts to the State’s principal representative identified in §8 of the Addendum or successor, and shall provide notice when any updates are made to this list. Customer service representatives shall be available by phone (via local or toll free number), fax, or email during the required times. Contractor shall also provide an emergency number and contact for after hours use. All customer service representatives shall have online access to account information and be able to provide a timely response to inquiries concerning the status of Orders (shipped or pending), delivery, back-orders, Addendum pricing, category discounts, product availability, product information, account and billing questions, and Addendum compliance requirements.
Customer Service Representatives. Company shall provide customer service representatives at the terminal to provide assistance to passengers of the terminal. Licensee carriers will not be permitted to have customer service representatives at the terminal.
Customer Service Representatives a) The duties of Customer Service Representatives classified at this level (Grade 6) in addition to those at Grade 4 will include:
Customer Service Representatives. (a) All Customer Service Representatives shall be entitled to receive the night differential payable under this Agreement.
Customer Service Representatives. Consistent with requirements under Medicaid health homes, CMS and the State shall require health homes to offer after-hours access to assist the beneficiary in making decisions regarding urgent beneficiary health care needs. In addition, CMS will equip 0-000-XXXXXXXX call center representatives with information on the State’s Managed Fee-for-Service Demonstration. The State will also train its Medical Assistance Customer Service Center (MACSC) with information on this Demonstration so the MACSC can assist beneficiaries who call and have questions about their enrollment choices, what health home services are, facilitate enrollment and disenrollment from the health home (see III.B.2 for additional information), and provide information on the Demonstration. The MACSC operates Monday through Friday from 7:30 am to 5:00 pm Pacific Time and is responsible for customer service activities including beneficiary assistance, education and information, accessing necessary services, enrollment and disenrollment. The State ensures access to interpreter services for beneficiaries who call the MACSC and materials in alternative formats can also be requested through this call center. CMS and the State shall work to assure the language and cultural competency of customer service representatives to adequately meet the needs of the beneficiary population.
Customer Service Representatives. Hours of work for Customer Service Representatives shall be based on a two week cycle, during which time they shall work a total of sixty-seven and one-half (67 hours per two week period as follows: Customer Service Representatives designated for Schedule A: Week Monday to Friday to including a lunch period of one and one-quarter (1 ) hours. Week Monday to Thursday am. to including a lunch period of one and one-quarter (1 hours. Customer Service Representatives for Schedule Week Monday to Thursday to including a lunch period of one and onequarter (1 hours. Week Monday to Friday to including a lunch period of one and one-quarter (1 hours. Customer Service Representatives designated for Schedule Week Tuesday to Friday a.m. to including a lunch period of one and one-quarter (1 hours. Week Monday to Friday to including a lunch period of one and one-quarter (1 hours. Customer Service Representatives designated for Schedule Week Monday to Friday to including a lunch period of one and one-quarter (1 hours. Week Tuesday to Friday a.m. to including a lunch period of one and (1 hours. Customer Services Representatives may not change schedules during a cycle, but may request a change for a future cycle. Such a change shall be at the discretion of the Department. Overtime shall be paid at one and one-half (1 times the regular rate of pay in excess of seven hours and thirty minutes per day, or sixty-seven and one-half hours per week cycle, and two (2) times the regular rate for all overtime worked on Sundays. All leaves of absence, including vacation and sick leave, shall be recorded on the basis of days per day taken. Vacation shall be recorded at O days for each two week period taken. Public Works Engineering Division and all Clerical Staff not mentioned herein: A normal work week shall be a five (5) day week, Monday through Friday, a.m. to including a lunch period of one and one-quarter hours, except that the time of clerical personnel at the Public Works Yard and the Parks and Recreation Department offices may be varied with the concurrence of the Union to provide for over a period of time longer than normal office hours. The present working hours for the clerical personnel at the Public Works Yard are hereby confirmed. The normal work day for the Construction Inspectors shall be from a.m. to including a lunch period of one-half hour for a of hours per week. Building Maintenance, and Public A normal work week shall consist of forty (40) hours Monday through Sunday .
Customer Service Representatives. 5.3.2.1 The Seller will also provide the services of a team of Seller customer service representatives ("Seller Representatives") acting in an advisory capacity. [ * ] This team will comprise the following persons: